Order cancellation

Effective Date: January 1, 2026
Last Updated: July 2026

Order Cancellation Policy

This Order Cancellation Policy explains how SATBW handles cancellation requests for orders placed through www.satbw.com. It describes when customers may cancel an order, how to submit a cancellation request, and how refunds are processed when a cancellation is approved.

At SATBW, we begin preparing most orders shortly after payment confirmation. Therefore, customers should request a cancellation as quickly as possible to increase the chance that we can stop the order before shipment.

By placing an order through SATBW, you acknowledge that you have read and accepted this Order Cancellation Policy.

Request an Order Cancellation

If you would like to cancel an order, please contact our Customer Support team immediately.

To help us process your request quickly, include:

Your order number
Your full name
The email address used for your purchase

Please send all cancellation requests to:

Email: cancellation@satbw.com

Our team reviews every cancellation request individually and will inform you whether your order remains eligible for cancellation.

Cancellation Timeframe

Please contact SATBW immediately after placing your order.

Our team makes every reasonable effort to cancel eligible orders before shipment. However, once we begin processing or shipping an order, we may no longer be able to approve the cancellation request.

Orders Before Processing

If your order has not entered the processing stage, we can usually cancel it successfully.

After approving your request, we will issue a full refund using your original payment method.

Orders Already in Processing

Once our warehouse starts preparing your order, we may no longer be able to stop the shipment.

If this happens, you can wait until the package arrives and then request a return according to our Refund & Returns Policy, provided the order meets the return requirements.

Orders Already Shipped

After we ship an order, SATBW cannot cancel it.

Eligible customers may still request a return after delivery by following our Refund & Returns Policy.

Refunds After Cancellation

When SATBW approves an order cancellation before shipment, we process a full refund using your original payment method.

Most financial institutions complete refunds within 5 to 10 business days, although processing times may vary depending on your bank or payment provider.

Fraud Prevention

SATBW monitors cancellation requests to help protect customers and prevent fraudulent activity.

We may review, delay, or refuse a cancellation request whenever we reasonably suspect unauthorized payments, fraudulent transactions, or misuse of our services.

Contact Information

If you have questions about this policy or need to cancel an order, please contact our Customer Support team.

Customer Support

Address: 304 S Jones Blvd, Las Vegas, Nevada 89107, United States

Phone: +1 (646) 814-7913

Email: cancellation@satbw.com

Order cancellation